I do wonder why it has take so long for folk to realise that if you pay staff peanuts and do not support or develop them in their role you may end up with them delivering sub-optimal care. I often wonder what motivates people to provide poor care on low wage when they could get a job without much interaction with human beings. Recruitment and retainment issues need to be reviewed as well as providing ongoing learning opportunities for staff. Let's not call it training let's call it development - some HCAs become great staff nurses and also rise up the ranks to Matron - bet the Tabloids don't headline that one!!
http://www.telegraph.co.uk/health/healthnews/9654037/NHS-patients-get-unacceptable-care-from-nursing-assistants.html
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